Developed
specifically to meet the needs of small and
medium businesses, the Avaya 5410 series of
digital telephones incorporates sleek design,
improved ergonomics, flexibility and
enterprise-class voice quality. These two-wire
digital telephones are designed for use with
Avaya IP Office.
What's New With This Release
The 5410 series Digital telephones, available
from 21st March 2005, run with telephone
firmware release 4.0. This robust line of
display phones provides local call logging and
speed dials multiple line appearances and fixed
feature buttons. These phones are designed to
work with IP Office R 3.0 and later and are
priced for small and medium sized businesses.
Business Benefits
• Administration
and ongoing maintenance is simplified by
automatic key/button labeling.
• Call
logging and a speed-dial directory help
enhance overall productivity.
• Choices
allow proper match of functionality with
user need.
FEATURES
• Avaya
5410/5420 - Global Interface
• Avaya
5420 - Call Center Mode
• Avaya
5410/5420- Investment Protection with
Downloadable Upgrades.
• Avaya
5420 - Flexible Options
• Avaya
5410 and 5420 - Easy to Read Screen
The Avaya
5400 series adds several enhancements over
previous generations of digital telephones and
works exclusively with Avaya IP Office for the
benefit of small and medium sized businesses.
These include paperless button labeling, local
call log and speed dial directories, and
streamlined styling consistent with Avaya IP
telephones.
The Avaya 5402 is a cost effective two-wire
digital telephone, for many office applications.
It is designed to complement the 5410 mid-level
and 5420 executive telephones. The 5402 has a
2-line x 24-character display with two
label-less call appearances, a Listen-Only
Speaker, 10 Fixed Feature Keys: Conference,
Transfer, Drop, Redial, Speaker, Message, Hold,
Mute, Volume Up & Down, and Feature (to
access 12 additional dial pad features). The
5402 is Hearing Aid Compatible, has a Message
Waiting Indicator that flashes when ringing,
eight Personalized Ring Patterns and is either
desk or wall mountable.
The Avaya 5410 is a flexible display telephone
with several capabilities such as local call log
and speed dial not available on previous
generations of digital telephones. It has a 5 x
29 display with 12 label-less call appearances
(in two screens); full-duplex speakerphone, 14
fixed feature keys, four softkeys, 12 shifted
feature buttons, large message waiting
indicator, headset jack, local language
customization, eight Personalized Ring Patterns
and is either desk or wall mountable.
The Avaya 5420 Digital Telephone sports an array
of convenient features, while supporting
expansion capabilities and effective integration
with current infrastructure investments. This
telephone provides a large-scale display for
easy viewing and call control with 24 call
appearance/feature buttons. Administration and
ongoing maintenance is simplified as the switch
automatically performs key/button labeling. This
eliminates the time-consuming and laborious task
of using paper labels to denote phone features,
and reduces costs when moving phones among users
or offices. Online access to electronic
downloads gives near-instant access for key
product upgrades and feature enhancements as
they occur. Additional features such as call
logging and a speed-dial directory help enhance
overall productivity by giving providing users
with the tools needed for more effective call
tracking and faster outbound calling
capabilities.
Benefits
• Administration
and ongoing maintenance is simplified by
automatic key/button labeling.
• Call
logging and a speed-dial directory help
enhance overall productivity.
• Choices
allow proper match of functionality with
user need.
Avaya 5410/5420 - Global
Interface
All hard feature buttons are labeled
automatically with both global-ready icons and
English names for enhanced usability. Users can
also choose from eight different languages to
display local application information,
including: English, German, French, Spanish,
Italian, Dutch, Portuguese, and Japanese.
Increased deployment flexibility around the
globe.
Avaya 5420 - Call Center Mode
The standard display settings can be changed
from eight to 12 call appearance/feature button
labels. In this mode, the bottom line of the
screen display, which is used for softkey labels
in standard mode, can contain four more call
appearance/feature buttons with shortened
labels.
Increased deployment flexibility for specific call center needs.
Avaya 5410/5420-
Investment Protection with Downloadable
Upgrades.
The Avaya 5410 and 5420 Digital Telephones
offers a common platform suitable for both
general business and call center needs.
Downloadable firmware (flashware), provides
quick, reliable upgrades for future
enhancements.
Investment protection is provided through a
downloadable upgrade program.
Avaya 5420 - Flexible
Options
Enterprises can extend basic 5420 capabilities
with the 1XU (EU24), an expansion module with 24
call appearance/feature buttons. Further
expansion is possible by using the 20A Module
Adapter base, the 200A Tip/Ring Analog Interface
Module, and the 201A Recorder Interface Module.
With this add-on flexibility enterprises can
tailor the 5420 to meet operational needs today
with room for continued growth.
Avaya 5410 and 5420 - Easy to Read Screen
The Avaya 5410 Digital Telephone features a
large display screen with a 5-line x
29-character Liquid Crystal Display (LCD); the
5420 display is a 7 x 29 LCD. Both units are
fully adjustable for optimum viewing from many
angles.
The large-scale displays offer an effective user
interface that can improve workforce
productivity and serviceability.
No Paper Button Labels
All buttons on the display are labeled. The
display labels can be customized, which can be
useful on feature buttons such as Bridged Call
Appearances and Abbreviated Dial.
Eliminates the time and cost of using and
maintaining paper labels and facilitates
customization of the display labels on the
phone.
Avaya 5410/5420 - Easy Button Access
The 5410/5420 telephones are designed with 12/24
system call appearance/feature buttons. They
include four local softkey feature buttons,
Exit, Previous, and Next buttons for display
navigation, a Message button for expedited
access to voicemail, and several fixed feature
buttons along with a highly visible Message
Waiting Indicator for effective message
notification.
Increased deployment flexibility and easy user
interface. The navigation and button options
make a wide range of capabilities accessible
with the touch of a button.
Avaya 5410/5420 - Call
Log
Provides automated call tracking with a 48-entry
(5410) or 100-entry (5420)call log that records
incoming answered, incoming unanswered, and
outgoing calls. The call log can also be used to
populate the Speed Dial Directory.
Users can place and track telephone activity
through the use of call Log information, which
provides detailed call tracking and can improve
employee productivity. With Release 4 of DCP
phone software, call logs are enhanced to now
include answered, missed, and outgoing calls.
Avaya 5410/5420 - Speed Dial Directory
In addition to the system directory, the Avaya
5410 and 5420 Digital Telephones provide access
to a speed-dial directory with the capacity to
store up to 48 (5410) or 104 (5420) speed-dial
numbers for quick access to the numbers most
used.
This separate speed-dial application enables
more of the 5420 feature buttons to be used for
actual features rather than being dedicated to
automatic dialing. With Release 4 of DCP phone
software, speed dialing is enhanced with
increased character length - now up to 24
characters, ideal for international dialing.
Also, after placing a call, the user now has the
option to stay in the speed dial menu - if there
are account number and password sequences the
user wishes to automate using speed dial
buttons.
Avaya 5402 - Extension
download to phone
With the 5402, the phone's extension is
downloaded to it, simplifying system
administration requirements. The extension is
shown on the display when the phone is on-hook.
Can lower total cost of ownership by simplifying
administration and reducing the time required to
set up extensions.
Technical Specifications
Physical Characteristics - Avaya 5420
Digital Telephone
Color
Multiple gray tones
Dimensions (H x L x W)
4.0 x 9.3 x 9.8 in (102 x 236 x 249 mm)
Weight
2.6 lb (1.2 kg)
Physical Characteristics - Avaya 5410
Digital Telephone
Color
Multiple gray tones
Dimensions (H x L x W)
4.5 x 8.0 x 8.0 in (114 x 203 x 203 mm )
Weight
2.4 lb. (1.1 kg)
Physical Characteristics - Avaya 5402
Digital Telephone
Color
Multiple gray tones
Dimensions (H x L x W)
2.8 x 10.2 x 8.4 in (70 x 260 x 212 mm)
Weight
1.9 lbs. (.9 kg)
Environmental Requirements
Operating Temperature
40 - 120° (4 - 50° C)
Requirements
Hardware Requirements
IP Office Digital Station Expansion
Module
The DS Modules provide either 16 or 30
two-wire DCP ports.
1XU (EU24) Expansion Module
If this expansion module is used with the
5420 Digital Telephone, it requires an
additional power supply with or without
battery back-up.
Software Requirements
Avaya IP Office
For the 5400 Series Digital Telephones to
work, they must be connected to a solution
running Avaya IP Office. These terminals do
not function when directly connected to an
outside line.
