NCR Retail Systems Manager (RSM), combined with NCR’s
industryleading services capabilities, increases your store system
availability and streamlines the support process.
When the Need to
Know is Now
RSM software monitors your POS terminal and peripherals for potential
trouble spots, filtering information through thresholding software and providing
alerts on conditions that require attention.
Understand the Real Issue
Precise and timely information is key to resolving an issue immediately
or getting the right customer service engineer to the store with the right
part. Extensive diagnostic capabilities enable NCR to further determine the
nature of the alert remotely and facilitate rapid resolution. RSM reports error
conditions and can also correlate events to the state-of-health of the device.
