Depending(!) on your telephone system, TAPIT
EX now supports additional fields: IP addresses,
multiple extension fields, multiple trunk fields, on-hold
duration, ring duration, DNIS field and more.
New special reports (i.e. abandoned calls,
on-hold time and ring time reports).
Transferred Call and Station to
Station reporting.
DNIS reporting.
Voice over IP reporting.
Tapit Web Reports (included with TAPIT EX
Multi-User version) - enables users to view reports on the
Internet.
Trunk Analysis Reports (part of TAPIT Web
Reports) consist of: All Trunks Busy, Daily Trunk Status,
Peak Hour Activity by Trunk, Trunk Group Summary by
Hour/Date, Trunk Summary by Hour/Date, Trunk Detail Activity
by Date/Hour.
To view Tapit Web Reports demo click
here.
TAPIT EX and TAPIT Remote Manager can
process text files multiple times
a day. When working with Remote Manager user can create
consolidated reports on 30 most active extensions,
account codes or telephone numbers.
Incoming calls pricing option.
TAPIT Pricing has the ability to price DNIS, IP
Address and Trunk records.
The Systems Parameters screen is expanded to make
the application tune up easier.
Dialing Patterns accommodates DNIS numbers,
Authorization Codes and Matter Codes.
TAPIT CDR Loader – provides TAPIT EX with
the ability to integrate with PC-based and IP-based phone systems such as Altigen,
3Com, Avaya IP Office and others.
The shortage of skilled workers drives up labor costs. Competitive pressures keep profits down. In today's business climate it is critical to maximize employee productivity.
Management is challenged to implement necessary business solutions to retain valuable personnel and reduce overhead costs, and at the same time come up with ways to evaluate performance and prevent productivity loss.
Trisys, Inc. offers the best in employee productivity and resource management solutions. Our software tools let management clearly
identify how employees utilize their time for business and non-business purposes, helping prevent productivity loss, improve customer service and, ultimately, increase the bottom line.
NO SMDR Alarm - notifies users there is an interruption
in a call data flow.
The NO SMDR Alarm application also tracks up to 8 phone numbers and
triggers the alarm when any of them is dialed.
Click here for the update information.
Click here to open the NO SMDR Alarm help file in the Adobe
Acrobat format.
Remote Client Collection Software for SMDR/CDR Data
(For Remote Manager WAN Applications) - replaces buffer box.
Remote Manager supports up to 100 remote locations.
New TAPIT "Special" Reports.
New pricing features.
Real-time data collection
Supports all telephone systems with CDR/SMDR output capabilities
Multi-user support version available (Up to 255 users)
Support for Client Account or User Authorization codes
Multiple extension per User
E-mail reports in Text, Rich Text and Hypertext (HTML) file
formats
Save reports to HTML files to publish on your Web site
Minimum System Requirements:
PentiumTMII
based PC
128 MB RAM
MicrosoftTM
Windows 98/NT/2000/XP Professional
250 MB free disk space
CD-ROM Drive
One RS232 port connection to the PBX® SMDR port
Printer driver must be installed on your system
Power Management feature of your system must be disabled
Downloadable DEMO (30 Day Trial) Version
Tapit EX - DEMO version ( 80MB )
This file will extract to a folder C:\TrisysCD. Please view Readme.txt
and run Startup.exe from that folder to install the Tapit EX Demo
version.
Trisys Software CD Image - DEMO Version ( 180MB )
This is a full Trisys Software CD image.
This file will extract to a folder C:\TrisysCD. Please view Readme.txt
and run Startup.exe from that folder to install Trisys software.
End User Training is now available in the form of an MS PowerPoint®
presentation slide show which is viewer paced and is narrated to provide
the most content in the smallest package.
To download and install to the computer you are currently on click
EUT and then click Open. To
download and install on a separate computer click
EUT and then click Save. The
saved file, EUT.exe, can then be copied to another computer and
installed there by running EUT.exe. The presentation will install to the
C:\Tapitw32\Eut\ folder. To run the
presentation, after the first time, open Eut.htm.
Demos
TapitEX is an MS PowerPoint® presentation slide show recommended for
PC's with above average to fast connection speeds (ISDN / T-1). May
require MS PowerPoint® Viewer available
here.
Below is a
collection of sample reports. These reports are
in PDF format and can be printed or saved as a
file once viewed. If you need Adobe Acrobat
Reader click the link below.
Tapit Web
Reports - enables users to run reports on
the Internet.
View Demo
New reports:
Daily Extension Call Summary
Daily Department/User Call Summary
New Tapit Import utility
facilitates import of Client, User and
Department data from a comma delimited (CSV)
file to TAPIT.
Version 4.1.7 TAPIT EX August
2004
Department/User to User Calls Detail
report includes Dialed Number field.
Reports can be set up to print report
filter criteria (report legend) a first
page.
TAPIT Web Reports (TAPIT
Multi-User only)
Permissions utility in Tapit Web
Reports has been extended.
Tapit Web Reports user can be limited to
viewing reports for only one specific
Tapit User.
For example: John Smith is a Tapit User.
He is allowed to view reports, over the
Web, only for himself.
New reports:
Extension Daily Summary
User Daily Summary
Client Daily Summary
Report filter criteria (report
legend) are included with every report.
Version 4.1.6 TAPIT EX February
2004
Trunks can be now nine alphanumeric
characters long.
Special reports can be scheduled using
Report Scheduler.
Ability to price incoming calls by
trunk.
New Reports:
Department/User to User Calls
Detail (internal calls)
Summary by DNIS
Authorization Code
summary and detail
Ability to process Account Code, Matter
Code and Authorization Codes all together if
these values are provided by your telephone
system.
TAPIT Web Reports (TAPIT
Multi-User only)
New consolidated reports:
Location Summary by Account
Code/Client
Location Summary by Client/Account
Code
Location Summary by Department
Summary by Account Code/Client
Summary by Client/Account Code
Summary by Department
Summary by Location
Version 4.1.5 TAPIT EX September
2003
TAPIT Web Reports (TAPIT
Multi-User only):
Permission-based access to the Web
reports
Added Hourly All Trunks Busy by
Trunk Group report
Added Daily Trunk Summary by
Trunk Group report
Added Hourly Trunk Summary by
Trunk Group report
Version 4.1.3 TAPIT EX April
2003
Added a warning message to prevent an
accidental closing of TAPIT application on
the server machine in Multi-User version.
End User Training presentations
included on TAPIT CD.
TAPIT Web Reports (TAPIT
Multi-User only):
Added consolidated locations
Activity reports:
Top 30 Most Active Extensions
Top 30 Most Active Account Codes
Top 30 Most Active Phone Numbers
Added Print to File feature.
A user is able to print reports to
Html or Excel file.
Version 4.1.2 TAPIT EX November
2002
Added support for 10 digit dialing
for local calls.
Added TAPIT CDR Loader feature to
TAPIT Multi-user. TAPIT CDR Loader allows
for alternative (IP, SQL Server, etc.) ways
of data collection in some telephone systems
(3COM NBX, Altigen, Avaya IP Office,
Cisco Call Manager ).
TAPIT Web Reports (TAPIT
Multi-User only):
Added Trunk Analysis reports
Added Password utility
enabling a user with the administrator
password to change password settings for
both a user and an administrator.
Restricted access to the
Authorization Code reports to a user
with administrator password only.
Version 4.1.0 TAPIT EX July
2002
Allow saving of the predefined
filters with custom reports.
Tracking for additional fields
(i.e. Abandoned Call, Transfer Call,
Continued Call, Internal call, Hold time,
Ring time, DNIS number, IP address, Source
Extension and Forwarded Extension, 2nd Trunk
field, separate Account and Authorization
codes, etc.). These changes are applicable only to
telephone systems where SMDR data stream
contains this information.
Appropriate reports added to reflect the
information for additional fields.
Added special Phone Number/Client
report (which shows Phone Number and
Client name, sorted by number of calls, so
user can see which phone numbers do not have
assigned Client names).
Added reports to show Department
Hierarchy.
Added a warning message when the size of
the database is getting close to 1GB.
Support for both account codes and
authorization codes simultaneous processing.
Pricing improvements (increments over 60
seconds).
Repair Database utility displays the
size and version of a database for easier
maintenance of main and remote sites.
TAPIT Web Reports (TAPIT
Multi-User only):
Added reports to support on TAPIT EX
database additional fields (see pt.2
above)
Added graph reports.
Restricted access to the
Authorization Code reports to a user
with administrator password only.
Added drill-down reports.
Users with Remote Manger are able to
view remote sites data.
Added consolidated locations
summary report.
Added Authorization Code
reports.
Version 3.1.9 TAPIT 2000 December
2001
Added new user information reports
for better department/user management.
TAPIT Setup application is modified to
make setup process more intuitive and
easier.
Version 3.1.8 TAPIT 2000 September
2001
Added Tapit Web Reports (TAPIT
Multi-User only)
Added the SMDR Alarm feature to
TAPIT Multi-user. SMDR Alarm can be set to
go off in case of a specified period of
inactivity on SMDR connection or dialing
particular phone number or area code. SMDR
Alarm supports e-mail, visual, sound and
print alarms
Introduced TAPIT Remote Client
(SMDR data collection only) for use with
TAPIT Remote Manager instead of buffer
boxes.
Significant improvements in TAPIT
user-defined pricing, specifically Incoming,
Local and International calls.
Added the 911 Emergency call report.
Added support and reports for Caller
ID Deluxe (reports available by
extension, by date and by user).
Added hourly reports by
extension, by user and by trunk.
TAPIT Remote Manager collects data from
up to 100 Locations.
TAPIT Monitor and Remote Manager accept
wildcards in the file name while operating
in the file-processing mode.
TAPIT Remote Manager accepts a network
path while operating in the in the
file-processing mode. Thus no drive mapping
is necessary.
Performance improvements due to using
newer and more reliable database drivers
Version 3.1.7 TAPIT 2000 May
2001
TAPIT exports data for billing to
Prolaw billing software.
User is able to use Provider Cost
instead of Tapit pricing in some formats.
Version 3.1.6 TAPIT 2000 February
2001
TAPIT Monitor by Trisys Telecom is able to process a SMDR data file from any folder
automatically. SMDR timer can be set to minimum
3 minutes and maximum 1 hour interval.
Version 3.1.4 TAPIT 2000 May
2000
Capability to save or email reports
in different file formats. Formats
supported: HTML, Rich Text,
Text. A user is able to schedule report
emailing (via Reports Scheduler) in order to
provide recipients with reports on regular
basis.
Capable of processing 7 digit numeric
extensions and 8 digit alphanumeric trunks.
